Returns & Exchanges
At ARAQUE WEAR, we want you to feel confident and satisfied with every purchase. While we’re sure you’ll love your new coat, we understand that sometimes things don’t work out. Whether it’s a size issue, a change of mind, or simply not what you expected, we’ve made our returns and exchanges process as easy and hassle-free as possible.
Our Promise to You
We believe in offering a seamless shopping experience, and that includes making returns and exchanges straightforward. If for any reason you’re not completely in love with your purchase, we’ll work with you to resolve the situation quickly and to your satisfaction.
How to Return or Exchange
We’ve streamlined our return and exchange process to ensure it’s quick and easy. Here’s how it works:
Contact Us First
Before returning an item, please reach out to us via email at payment@araquewear.com or by phone at +1 2179001012. Our customer service team will guide you through the process and answer any questions you may have.Prepare Your Item
All items for return or exchange should be in their original condition (unworn, unwashed, and with tags attached). We recommend securely packaging your return to avoid damage during shipping.Ship Back the Item
Once your return or exchange is approved, we’ll provide you with a return shipping label (for U.S. customers). Simply attach it to your package and drop it off at your nearest post office or carrier.Refund or Exchange
Once we receive your return, we’ll inspect the item and process your refund or exchange. Refunds will be credited to the original payment method. If you’re exchanging, we’ll send your new item right away. Please allow up to 5-7 business days for the return to be processed once we receive the item.
Return & Exchange Guidelines
Return Window: You have up to 30 days from the date of purchase to initiate a return or exchange.
Condition of Items: Items must be in new, unworn, unwashed condition, with tags still attached.
Sale Items: Items purchased on sale or with a discount are eligible for exchange but not for a refund, unless there is a defect or error.
International Returns: For international orders, you may be responsible for return shipping fees, but we’ll guide you through the process to make it as smooth as possible.
Why We Make Returns Easy
We want you to have peace of mind when shopping with us. We understand that sometimes choosing the right fit or style can be tricky, and we don’t want you to feel stuck with a purchase that doesn’t work out. Our goal is to make returns and exchanges as easy as possible, so you can focus on enjoying your perfect coat, knowing that we’re here to help if you need us.
Exchanges Made Simple
If you’d like to exchange your item for a different size or style, we make it simple! Just let us know which item you’d like to exchange for, and we’ll send it out to you immediately after processing your return. We’ll also ensure that the exchange is at no additional cost for U.S. customers.
Need Help? We’re Here for You!
If you have any questions or need assistance during the return or exchange process, don’t hesitate to reach out. Our customer care team is ready to provide fast, friendly support to ensure everything goes smoothly.
Contact Us:
Email: payment@araquewear.com
Phone: +1 2179001012
We’ve Got You Covered
At ARAQUE WEAR, we’re committed to making your shopping experience seamless, enjoyable, and worry-free. We want you to love every item you purchase — but if something doesn’t work out, we’ll make sure your return or exchange is handled quickly and efficiently. Your satisfaction is our priority!